Gainsight University

Certification Programs

In today's competitive environment, continuous learning is key to advancing your career. Whether you're an aspiring or experienced Gainsight Admin, or a Customer Success professional seeking to showcase your achievements, Gainsight's diverse credentialing programs have you covered.

Administrator Credentials Path

Level 1

Gainsight Associate Admin Certificate: Level 1

  • Complete Admin self-paced training on Gainsight University
  • Complete a 36 question, multiple choice examination with a passing score of 85%
  • On passing the exam, receive an Associate Admin certificate and digital badge you can display on LinkedIn and other social media platforms
Exam Fee
$70 USD
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Level 2

Topic-Specific Certificates

  • Complete a practical exam in the Gainsight environment with a passing score of 85%.
  • On passing, receive a Gainsight certificate and digital badge you can display on LinkedIn and other social media platforms
  • Topics: Reporting & Dashboards or Journey Orchestrator & Surveys
Exam Fee
$125 USD
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Level 3

Gainsight NXT Admin Certificate

  • Complete the Level 1 and Level 2 Certificates (recommended)
  • Complete additional self-paced training
  • Complete Admin Hands-on Training courses (recommended)
  • Complete 60 question, proctored examination with a passing score of 70%
  • On passing, receive a Gainsight Certified Admin certificate and digital badge you can display on LinkedIn and other social media platforms
Exam Fee
$300 USD
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Other Available Gainsight Credentials

Gainsight End User Certification

  • Complete End User self-paced training on Gainsight University
  • Complete a 32 question, multiple choice examination with a passing score of 80%
  • On passing the exam, receive a Gainsight End User certificate and digital badge you can display on LinkedIn and other social media platforms
Exam Fee
$99 USD
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Gainsight PX Level 1 Certification

  • Complete PX self-paced training on Gainsight University
  • Complete a 32 question, multiple choice examination with a passing score of 80%
  • On passing the exam, receive a Gainsight PX Level 1 certificate and digital badge you can display on LinkedIn and other social media platforms
Exam Fee
$70 USD
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Pulse+: Customer Success Professional Credentials Path

Customer Success Manager Certified Professional

  • Complete CSM curriculum on the Pulse+ site
  • Complete 35 question examination with a passing score of 70%
  • On passing the exam, receive an CSM Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Sign Up For Pulse+

Customer Success Manager Advanced Certified Professional

  • Complete CSM curriculum on the Pulse+ site
  • Complete 54 question examination with a passing score of 70%
  • On passing the exam, receive an CSM Advanced Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Sign Up For Pulse+

Certified Professional CS Leader

  • Complete CS Leader curriculum on the Pulse+ site
  • Complete 44 question examination with a passing score of 85%
  • On passing the exam, receive an CS Leader Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Sign Up For Pulse+

Certified Customer Success Operations Professional

  • Complete CS Operations curriculum on Pulse+ site
  • Complete a 30 question examination with a passing score of 80%
  • On passing the exam, receive a CS Ops Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Sign Up For Pulse+

Digital Credentials from Credly

In May 2021, Gainsight launched digital credentials (aka, badges) with Credly. Digital credentials are a verified credential and graphic representation of the knowledge and skills you've obtained and confirmed through our assessment(s).

After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential. Your digital credential is portable and includes the details of your accomplishment. When you choose to make it visible to others, they can read about what it took for you to earn your certificate. You can easily share your badge on social and professional media with one click. You can also send a link to it by email, add it in an email signature, blog or website.

Check out this Credly FAQ for more information. If you have earned a certificate with Gainsight, but you haven't received your Credly badge offer, please email [email protected] for assistance.


Please Note: Exam fees do not include local taxes and fees.