Admin Training

The courses on this page will help you learn how to be a Gainsight Admin, brush up your Admin skills, and prepare to take the Certified Gainsight Administrator exam. We recommend completing the courses in the order listed below.

Admin - Foundations - SFDC
Admin - Foundations - SFDC
Introduces you to Gainsight and provides a high-level understanding of Gainsight Architecture. This course introduces you to Gainsight from the Admin perspective, shows how Gainsight can help you achieve your goals, and show how to access important sources of help.
FREE
00:20:48
Admin - Basic Data Management - SFDC
Admin - Basic Data Management - SFDC
This four part course covers the following: Data Spaces, Data Management, MDA, Key Concepts, MDA Interface, and Loading Data to MDA Objects
FREE
02:38:10
Admin - Basic Rules Engine - SFDC
Admin - Basic Rules Engine - SFDC
This four part course prepares you to work with the Rules Engine and build Rules in Gainsight. This course covers the following topics: Rules Engine Overview, Anatomy Of A Rule, Creating A Rule - Walk Thru, Best Practice Tips, and Troubleshooting
FREE
02:45:08
Admin - Reports & Dashboards - SFDC
Admin - Reports & Dashboards - SFDC
This course prepares you to design Reports and Dashboards.
FREE
00:05:16
Admin - Scorecards - SFDC
Admin - Scorecards - SFDC
Overviews Scorecard 2.0 uses, configuration, and best practices including uses for Multiple Scorecards and their configuration.
FREE
00:05:56
Admin - 360 - SFDC
Admin - 360 - SFDC
This course reviews Customer 360 configuration and best practices.
FREE
00:03:46
Admin - Timeline - SFDC
Admin - Timeline - SFDC
This course reviews Timeline configuration.
FREE
00:03:32
Admin - Cockpit & Playbooks - SFDC
Admin - Cockpit & Playbooks - SFDC
Reviews Cockpit functionality from both the end-user and admin perspectives to prepare you to understand how best to configure your environment to suit your organizational needs.
FREE
01:39:16
Admin - Advanced Data Management - SFDC
Admin - Advanced Data Management - SFDC
This three part course will prepare you to work with Gainsight's Data Management tools including S3. This course covers the following topics: MDA Deep Dive, Using S3 Connector, Core Concepts, and Exercises & Workshop
FREE
02:30:42
Admin - Advanced Rules Engine - SFDC
Admin - Advanced Rules Engine - SFDC
This 2 part course will prepare you to work with advanced features of Gainsight's Rules Engine. This course covers the following topics: Using Merge, Pivot and Transformation Tasks, Sourcing Both Salesforce And MDA Data, and Creating Actions to Load Data, Set Scores, Create CTAs
FREE
02:58:39
Admin - Adoption Explorer
Admin - Adoption Explorer
Adoption Explorer helps manage your customer’s usage data in the Gainsight environment, and quickly surface the most relevant view of usage data across your customer base.
FREE
00:11:21
Admin - Surveys - SFDC
Admin - Surveys - SFDC
This course will prepare you to work with the Survey feature within Gainsight.
FREE
01:28:06
Admin - Journey Orchestrator - SFDC
Admin - Journey Orchestrator - SFDC
Prepares you to work with Gainsight's Journey Orchestrator tools.
FREE
03:05:17
Admin - Success Plans - SFDC
Admin - Success Plans - SFDC
This course prepares you to use Gainsight's Success Plans.
FREE
01:05:15
Admin - Business Modeler - SFDC
Admin - Business Modeler - SFDC
This course will prepare you to use Gainsight's Business Modeler tools. This course covers the following topics: Overview Of Relationships, Explore Use Cases, Relationship Configuration, and Configuring R360
FREE
01:27:20

If you cancel your registration, please contact training@gainsight.com to update your enrollment