About the Course
In this 21-minute video, Gainsight's own Tracy Zundel, shares her tips and best practices for maximizing the value of Dashboards, Cockpit, C360, and Timeline to effectively manage CS teams. Learn how she recommends using Gainsight to:
- Monitor overall team engagement
- Leverage Dashboards during 1:1 meetings
- Identify key missed activities
- Gain insight into individual team member's tracking of KPIs/metrics
- Utilize Renewal Center to analyze and forecast renewals
- Utilize Company Intelligence to track updates for key customers
- Prepare for Business Risk Review meetings
Course Categories
[PRODUCT] Customer Success
[LANGUAGE] English
Course Progress
Course Outline
-
Course Content
- How a Gainsight CS Leader Uses Gainsight
About the Course
In this 21-minute video, Gainsight's own Tracy Zundel, shares her tips and best practices for maximizing the value of Dashboards, Cockpit, C360, and Timeline to effectively manage CS teams. Learn how she recommends using Gainsight to:
- Monitor overall team engagement
- Leverage Dashboards during 1:1 meetings
- Identify key missed activities
- Gain insight into individual team member's tracking of KPIs/metrics
- Utilize Renewal Center to analyze and forecast renewals
- Utilize Company Intelligence to track updates for key customers
- Prepare for Business Risk Review meetings
Course Outline
-
Course Content
- How a Gainsight CS Leader Uses Gainsight
Course Categories
[PRODUCT] Customer Success
[LANGUAGE] English