Welcome to Gainsight University

Your home for Gainsight Product Training and Certification!

Explore our free online courses for Admins, End Users, Managers, and Trainers


Register for fee-based, virtual instructor led "live" sessions (Dates available under Class Schedule)


Participate in an Accelerate Workshop in St. Louis designed for new Admins to increase technical expertise


Register now for Pulse Academy Live – Gainsight Admin Product Enablement
on May 12, 2020, in San Francisco! You can find d
etails and registration on the Pulse website.

Admin - Foundations - NXT
Admin - Foundations - NXT
Introduces you to Gainsight and provides a high-level understanding of Gainsight Architecture. This course introduces you to Gainsight from the Admin perspective, shows how Gainsight can help you achieve your goals, and show how to access important sources of help.
FREE
00:20:48
AdminNXT
Gainsight - Foundations - NXT
Gainsight - Foundations - NXT
(26 minutes - for Gainsight NXT only) If you're a new Gainsight end user, please start here! This short course provides a foundation for understanding Gainsight including a brief demo of key capabilities.
FREE
00:25:02
Train the Trainer - SFDC
Train the Trainer - SFDC
18 minute presentation designed to provide guidance and best practices on how your trainer can train your end users on Gainsight.
FREE
00:17:50
Gainsight - Reports & Dashboards - NXT
Gainsight - Reports & Dashboards - NXT
(19 minutes - for Gainsight NXT only) Covers how to take advantage of Dashboards to manage the part of the business that matters most to you!
FREE
00:14:44
Gainsight - Cockpit & Playbooks - NXT
Gainsight - Cockpit & Playbooks - NXT
(23 minutes - for Gainsight NXT only) Covers using Calls-to-Action (CTA) in Cockpit including Playbooks
FREE
00:22:36
Gainsight - 360 & Timeline - NXT
Gainsight - 360 & Timeline - NXT
(34 minutes - For Gainsight NXT only) Covers using the 360 screens Timeline for centralized note-taking in Gainsight, & an overview of health scores including trends over time
FREE
00:33:12
Gainsight - Foundations - SFDC
Gainsight - Foundations - SFDC
(23 minutes - for Gainsight Salesforce Edition only) Gainsight End User Training - Foundations for SF
FREE
00:23:27
Gainsight - 360 & Timeline - SFDC
Gainsight - 360 & Timeline - SFDC
(28 minutes - for Gainsight Salesforce Edition only) Covers using the 360 screens,,Timeline for centralized note-taking in Gainsight, & an overview of health scores including trends over time
FREE
00:27:52
Gainsight - Cockpit & Playbooks - SFDC
Gainsight - Cockpit & Playbooks - SFDC
(20 minutes - for Gainsight Salesforce Edition only) Covers using Calls-to-Action including Playbooks
FREE
00:18:56
Gainsight - Reports & Dashboards - SFDC
Gainsight - Reports & Dashboards - SFDC
(12 minutes - for Gainsight Salesforce Edition only) Covers how to take advantage of Dashboards to manage the part of the business that matters most to you!
FREE
00:11:21
Admin - Rules Engine - NXT
Admin - Rules Engine - NXT
Prepares you to work with the Rules Engine and build Rules in Gainsight.
FREE
00:20:44
Adoption Champion Training - SFDC & NXT
Adoption Champion Training - SFDC & NXT
This is the video and course for the Adoption Champion training.
FREE
00:15:28
Admin - User Management - NXT
Admin - User Management - NXT
You will learn how to add and manage users in Gainsight.
FREE
00:10:58
CSM 101 - Prior Enrollees Only
CSM 101 - Prior Enrollees Only
This self-paced course, made up of 12 lessons developed by top Customer Success experts, provides you with the critical foundation for a career as a Customer Success Manager. CSM 101 is step one of three on the way to becoming a Certified Customer Success Manager.
Not currently available
CSM 201 - Prior Enrollees Only
CSM 201 - Prior Enrollees Only
This self-paced course, made up of 12 lessons developed by top Customer Success experts, provides you with the critical foundation for a career as a Customer Success Manager. CSM 201 is step two of three on the way to becoming a Certified Customer Success Manager.
Not currently available
CSM 301 - Prior Enrollees Only
CSM 301 - Prior Enrollees Only
This self-paced course, made up of 12 lessons developed by top Customer Success experts, provides you with the critical foundation for a career as a Customer Success Manager. CSM 301 is the final step of three on the way to becoming a Certified Customer Success Manager.
Not currently available
Gainsight - Success Plans - NXT
Gainsight - Success Plans - NXT
(10 minutes - for Gainsight NXT only) Covers how to take advantage of Success Plans to capture, track activity, and share progress on your customers’ key goals as well as other key moments of truth along the customer journey.
FREE
00:10:45
Gainsight - Success Plans - SFDC
Gainsight - Success Plans - SFDC
(10 minutes - for Gainsight Salesforce edition only) Covers how to take advantage of Success Plans to capture, track activity, and share progress on your customers’ key goals as well as other key moments of truth along the customer journey.
FREE
00:11:09
Train the Trainer - NXT
Train the Trainer - NXT
18 minute presentation designed to provide guidance and best practices on how your trainer can train your end users on Gainsight.
FREE
00:17:49
Admin - Salesforce Connector - NXT
Admin - Salesforce Connector - NXT
You'll learn how to use the Salesforce Connector to load data into Gainsight NXT.
FREE
00:06:19
Gainsight - Team View - NXT
Gainsight - Team View - NXT
(10 minutes - for Gainsight NXT only) If you have limited license access to Gainsight data, please start here! This short course provides a foundation for understanding how to take advantage of Gainsight.
FREE
00:11:26
Limited LicenseViewer License
Gainsight - Team View - SFDC
Gainsight - Team View - SFDC
(10 minutes - for Gainsight Salesforce Edition only) If you have limited license access to Gainsight data, please start here! This short course provides a foundation for understanding how to take advantage of Gainsight.
FREE
00:09:32
Gainsight - Sally the AI Bot
Gainsight - Sally the AI Bot
(15 minutes) Overview of what Sally is and how to use Sally in-app, in TeamView, and in Slack.
FREE
00:14:29
Sally
Admin - Adoption Explorer
Admin - Adoption Explorer
Adoption Explorer helps manage your customer’s usage data in the Gainsight environment, and quickly surface the most relevant view of usage data across your customer base.
FREE
00:11:21
Overview and Anatomy of PX Engagements
Overview and Anatomy of PX Engagements
FREE
00:17:34
PX Training
Admin - Journey Orchestrator - NXT
Admin - Journey Orchestrator - NXT
Provides a basic understanding of Journey Orchestrator features and use cases.
FREE
00:14:22
Admin - Scorecards - NXT
Admin - Scorecards - NXT
Overviews Scorecard uses, configuration, and best practices.
FREE
00:05:54
Admin - Reports & Dashboards - NXT
Admin - Reports & Dashboards - NXT
This course prepares you to design Reports and Dashboards.
FREE
00:05:20
Admin - Scorecards - SFDC
Admin - Scorecards - SFDC
Overviews Scorecard 2.0 uses, configuration, and best practices including uses for Multiple Scorecards and their configuration.
FREE
00:05:56
Admin - Reports & Dashboards - SFDC
Admin - Reports & Dashboards - SFDC
Prepares you to design Reports and Dashboards.
FREE
00:05:16
Admin - Advanced Rules Engine - Jan 2020
Admin - Advanced Rules Engine - Jan 2020
This course covers advanced Rules Engine topics working hands-on in NXT training environments. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Advanced Rules Engine - Apr 2020
Admin - Advanced Rules Engine - Apr 2020
This course covers advanced Rules Engine topics working hands-on in NXT training environments. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Advanced Rules Engine - Feb 2020
Admin - Advanced Rules Engine - Feb 2020
This course covers advanced Rules Engine topics working hands-on in NXT training environments. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Advanced Data Management - Apr 2020
Admin - Advanced Data Management - Apr 2020
This course covers working with Data Management tools including how to leverage S3 in your instance of Gainsight. We work together on hands-on exercises in a NXT Training org environment. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Advanced Data Management - Feb 2020
Admin - Advanced Data Management - Feb 2020
This course covers working with Data Management tools including how to leverage S3 in your instance of Gainsight. We work together on hands-on exercises in a NXT Training org environment. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Advanced Data Management - Jan 2020
Admin - Advanced Data Management - Jan 2020
This course covers working with Data Management tools including how to leverage S3 in your instance of Gainsight. We work together on hands-on exercises in a NXT Training org environment. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Journey Orchestrator - Apr 2020
Admin - Journey Orchestrator - Apr 2020
This course covers all of the features of Journey Orchestrator using hands-on exercises in a training org. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Journey Orchestrator - Mar 2020
Admin - Journey Orchestrator - Mar 2020
This course covers all of the features of Journey Orchestrator using hands-on exercises in a training org. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Journey Orchestrator - Jan 2020
Admin - Journey Orchestrator - Jan 2020
This course covers all of the features of Journey Orchestrator using hands-on exercises in a training org. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
$400
Admin - Cockpit & Playbooks - NXT
Admin - Cockpit & Playbooks - NXT
Reviews Cockpit functionality from both the end-user and admin perspectives to prepare you to understand how best to configure your environment to suit your organizational needs.
FREE
00:09:15
Admin - 360 - NXT
Admin - 360 - NXT
Reviews Customer 360 configuration and best practices.
FREE
00:04:16
Course completion test
FREE
test
Admin - Timeline - NXT
Admin - Timeline - NXT
Reviews Timeline configuration.
FREE
00:03:36
2 Day Accelerate Workshop - March 2020
2 Day Accelerate Workshop - March 2020
Live training Workshop for Gainsight Administrators, held in St. Louis, MO. Gainsight SMEs conduct advanced technical training for Admins new to the role, who want to boost their skills configuring Gainsight to achieve a higher level of product expertise.
$1,600
Admin - Foundations - SFDC
Admin - Foundations - SFDC
Introduces you to Gainsight and provides a high-level understanding of Gainsight Architecture. This course introduces you to Gainsight from the Admin perspective, shows how Gainsight can help you achieve your goals, and show how to access important sources of help.
FREE
00:20:48
Admin - Success Plans - NXT
Admin - Success Plans - NXT
Prepares you to configure Gainsight's Success Plans.
FREE
00:06:22
Admin - Timeline - SFDC
Admin - Timeline - SFDC
Reviews Timeline configuration.
FREE
00:03:32
Admin - 360 - SFDC
Admin - 360 - SFDC
Reviews Customer 360 configuration and best practices.
FREE
00:03:46
2 Day Accelerate Workshop - June 2020
2 Day Accelerate Workshop - June 2020
Live training Workshop for Gainsight Administrators, held in St. Louis, MO. Gainsight SMEs conduct advanced technical training for Admins new to the role, who want to boost their skills configuring Gainsight to achieve a higher level of product expertise.
$1,600
Admin - Journey Orchestrator - SFDC
Admin - Journey Orchestrator - SFDC
Prepares you to work with Gainsight's Journey Orchestrator tools.
FREE
00:14:04
Admin - Rules Engine - SFDC
Admin - Rules Engine - SFDC
Prepares you to work with the Rules Engine and build Rules in Gainsight.
FREE
00:18:34
Admin - Basic Data Management - SFDC
Admin - Basic Data Management - SFDC
You’ll learn the basics of managing data in Gainsight.
FREE
00:27:47
Admin - Cockpit & Playbooks - SFDC
Admin - Cockpit & Playbooks - SFDC
Reviews Cockpit functionality from both the end-user and admin perspectives to prepare you to understand how best to configure your environment to suit your organizational needs.
FREE
00:09:03
Admin - Success Plans - SFDC
Admin - Success Plans - SFDC
Prepares you to configure Gainsight's Success Plans.
FREE
00:06:22
How a Gainsight CSM Uses Gainsight
How a Gainsight CSM Uses Gainsight
Gainsight's own Carolyn di Buono, Client Outcomes Manager, shares her tips and best practices for maximizing the value of Cockpit, C360, and Timeline.
FREE
00:11:55
Admin - Basic Data Management - NXT
Admin - Basic Data Management - NXT
You’ll learn the basics of managing data in Gainsight.
FREE
00:28:19
Admin Training for NXT
Admin Training for NXT
These courses focus on content for Gainsight Administrators on the NXT platform. NXT is the next evolution of the Gainsight platform and all new implementations are built on the NXT platform.
13 Courses
AdminNXT
End User Training for NXT
End User Training for NXT
These courses focus on content for Gainsight End Users on the NXT platform. NXT is the next evolution of the Gainsight platform and all new implementations are built on the NXT platform.
7 Courses
Limited LicenseViewer LicenseSally
Getting Started with Gainsight
Getting Started with Gainsight
These are training courses for Adoption Champions, Managers, and Trainers
8 Courses
Admin - Advanced Data Management - NXT - Two Part Live Course!
Admin - Advanced Data Management - NXT - Two Part Live Course!
This course covers working with Data Management tools including how to leverage S3 in your instance of Gainsight. We work together on hands-on exercises in a NXT Training org environment. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
3 Courses
Admin - Advanced Rules Engine - NXT - Two Part Live Course!
Admin - Advanced Rules Engine - NXT - Two Part Live Course!
This course covers advanced Rules Engine topics working hands-on in NXT training environments. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
3 Courses
Admin - Journey Orchestrator - NXT - Two Part Live Course!
Admin - Journey Orchestrator - NXT - Two Part Live Course!
This course covers all of the features of Journey Orchestrator using hands-on exercises in a training org. This course includes two sessions, which must be completed in sequence. Please register for both sessions.
3 Courses
2 Day Accelerate Workshop in St. Louis, MO
2 Day Accelerate Workshop in St. Louis, MO
Live training Workshop in St Louis, MO for new Gainsight Administrators. Gainsight SMEs conduct advanced technical training for Admins who are new to the role and want to boost their skills configuring Gainsight to achieve a higher level of product expertise.
2 Courses
End User Training for PX
End User Training for PX
1 Course
PX Training
Admin Training for Salesforce
Admin Training for Salesforce
These courses focus on content for Gainsight Administrators on the Salesforce platform. Salesforce is the original Gainsight operating platform.
11 Courses
End User Training for Salesforce
End User Training for Salesforce
These courses focus on content for Gainsight End Users on the Salesforce platform. Salesforce is the original Gainsight operating platform.
7 Courses
Sally
Customer Success Management (CSM 101, 201, 301) - No longer accepting new enrollments - Visit Pulse+ (https://www.gainsight.com/pulse-plus/) for more information
Customer Success Management (CSM 101, 201, 301) - No longer accepting new enrollments - Visit Pulse+ (https://www.gainsight.com/pulse-plus/) for more information
Training to be a Customer Success Manager.
3 Courses

If you cancel your registration, please contact training@gainsight.com to update your enrollment

GAINSIGHT CONTENT LICENSE AGREEMENT

This Gainsight Content License Agreement (“Agreement”) is made by and between Gainsight, Inc. a Delaware corporation with its principal place of business at 655 Montgomery Street, San Francisco, California 94111 U.S.A.  (“Gainsight”) and the individual or entity (“Licensee”) accessing or using the Gainsight Content and other content  located on the Gainsight web site, including without limitation at https://education.gainsight.com and https://support.gainsight.com   (“Gainsight Content”). By accessing, using or downloading Gainsight Content, Licensee is agreeing to the terms of this Agreement.

1.              Grant of License.  Gainsight hereby grants to Licensee, a limited, revocable, non-exclusive, non-transferable, royalty-free license to use the Gainsight Content solely for internal purposes in connection with Licensee’s training of its employees on the Gainsight products and services purchased by Licensee from Gainsight (“Gainsight Services”) subject to the terms and conditions in this Agreement (“Purpose”). 

2.              Ownership.

(a)            Licensee expressly acknowledges Gainsight’s sole ownership of the copyright, intellectual property and other rights including derivative rights, in and to the Gainsight Content. Licensee shall not take any action that might impair Gainsight’s rights in the Gainsight Content and shall not make any claim or take any action adverse to Gainsight’s ownership of the Gainsight Content.

(b)            Licensee expressly agrees that Licensee does not now have and shall not acquire any right, title or interest in or to the Gainsight Content, including any enhancements of the Gainsight Content, other than the limited license to use the Gainsight Content for the Purpose in accordance with the terms and conditions of this Agreement.  Licensee acknowledges that all uses of the Gainsight Content inure to the benefit of Gainsight. 

3.              Use of the Gainsight Content.  

(a)           Licensee agrees to use the Gainsight Content only in the form and manner provided by Gainsight and shall make no changes, edits, revisions or other adulterations to the Gainsight Content or proprietary marks therein.  The Gainsight Content may be used solely for the Purpose. 

(b)        GAINSIGHT CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. GAINSIGHT DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH REGARD TO THE GAINSIGHT CONTENT, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

4.              Termination.

(a)            Unless terminated earlier as set forth herein, this Agreement shall automatically terminate on the termination date of Gainsight Services. Gainsight may terminate this Agreement upon 30 days’ prior written notice via its website or otherwise; provided, however, Gainsight may terminate this Agreement with immediate effect in the event Licensee engages in adulteration or dilution of the Gainsight Content, exceeds the Purpose, or other conduct detrimental to Gainsight’s interest in the Gainsight Content.

(b)            In the event of that the rights granted to Licensee under this Agreement are terminated, Licensee shall have 5 business days after the date of termination, to remove the Gainsight Content from its LMS and any other repositories and return the Gainsight Content to Gainsight.

5.            Feedback.  From time to time, Licensee may provide Gainsight with suggestions, comments, feedback, ideas or know-how, in any form regarding the Gainsight Services or Gainsight Content (“Feedback”).  Licensee hereby grants Gainsight non-exclusive, worldwide, perpetual, irrevocable license, with rights to sublicense, to make, use, modify, distribute and otherwise commercialize the Feedback.

6.            Publicity.  Neither party shall make any press release or other public announcement concerning this Agreement without the prior written approval of the other party.

7.            Governing Law.  This Agreement shall be governed by the laws of the State of California, without reference to conflict of laws provisions.  Jurisdiction for litigation of any dispute, controversy or claim arising out of or in connection with this Agreement shall be in a United States Federal or State Court located in San Francisco, California, and the parties hereby consent to the jurisdiction and venue of such courts.  In any action between the parties to enforce any of the terms of this Agreement, the prevailing party shall be entitled to recover reasonable expenses, including reasonable attorney’s fees. Licensee shall comply with all applicable laws and regulations in performing its obligations under this Agreement.

8.            Limitation of Liability.  IN NO EVENT SHALL GAINSIGHT’S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS OR DAMAGES UNDER THIS AGREEMENT EXCEED $100.00.

9.            Force Majeure.  Neither party shall be liable for any loss or damage resulting from any delay or failure to perform all or any part of its obligations under this Agreement to the extent such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the reasonable control of the responsible party, including without limitation, telecommunications or power outages, strikes, riots, acts of war or terrorism, floods, earthquakes, fires or other acts of nature.

10.         Miscellaneous.    

(a)             No waiver by either party of any default shall be deemed as a waiver of prior or subsequent default of the same or other provisions of this Agreement. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, then the remaining provisions of this Agreement shall nevertheless be given full force and effect and be interpreted as broadly as possible to give full effect to the intentions of the parties in entering into this Agreement. 

(b)             Neither party may assign this Agreement or otherwise transfer any of its rights and obligations under this Agreement.
(c)             This Agreement constitutes the entire agreement between the parties with respect to this subject matter and supersedes all previous proposals, writings, arrangements and communications regarding the use by Licensee of the Gainsight Content.  This Agreement may not be modified or amended except in writing signed by the parties. 
 

 

 

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