Gainsight Certification

Gainsight Certified Administrator for NXT

Are you managing your Gainsight NXT instance, creating rules, automating functionality, building reports and responsible for the overall maintenance of your Gainsight implementation? It’s time to validate your skill set by becoming a Certified Gainsight Administrator!

Why Get Certified?

  • Join an elite Gainsight professional network and engage with the largest, most innovative customer success community in the world
  • Demonstrate your skills are up to date with innovations across the Gainsight platform
  • Achieve greater ROI from your Gainsight investment by maximizing use of key features & driving better outcomes
  • Increase your professional opportunities with a recognized and respected certification
  • Display the Gainsight certification logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well 
  • Get priority invitations to special events and pilot program opportunities including access to a certified admin-only private Community forum

Qualifications

Candidates should successfully complete the Gainsight Administrative courses for NXT or possess the equivalent experience and knowledge prior to taking the exam.  We recommend candidates have a minimum of 4 months of hands on experience as a Gainsight Administrator prior to attempting the exam.  Please note only one attempt and one retake are allowed per 6 month period.

Preparation

  • Complete all NXT Admin Web-Based Trainings on Gainsight University
  • Review the topics and linked documentation in our Study Guide
  • We recommend at least 4 months of Gainsight experience prior to taking the exam. 
    • If you'd like additional hands-on experience, consider our premium Virtual Instructor-Led courses listed at Gainsight University under Class Schedule.
  • If you're an Administrator for Gainsight Salesforce Edition, listen to this 30-minute recording of what’s different between Salesforce Edition and NXT. 
    • You’re also encouraged to review the supporting articles listed at the end of the Study Guide to prepare.

If you have additional questions, please feel free to check out our FAQ document.

Courses recommended for this exam

  • Admin - Basic Data Management - NXT
  • Admin - Rules Engine - NXT
  • Admin - Reports and Dashboards - NXT
  • Admin - Cockpit & Playbooks - NXT
  • Admin - 360 - NXT
  • Admin - Timeline - NXT
  • Admin - User Management - NXT
  • Admin - Scorecards - NXT
  • Admin - Surveys - NXT
  • Admin - Journey Orchestrator - NXT

Exam Format

  • Content: 60 multiple-choice/ multiple-select questions
  • Time allotted to complete the exam: 120 minutes
  • References: No hard-copy or online materials may be referenced during the exam
  • Prerequisites: Web-based training courses listed above, content referenced in Study Guide, and 4 months minimum hands-on experience are highly recommended
  • Passing score: 70%
  • Registration fee: USD $300, plus applicable taxes as required per local law
  • Retake fee: One (1) free retake, USD $0, plus applicable taxes as required per local law
  • Delivery options:
    • Proctored exam delivered in an online proctored environment.
    • Onsite at a testing center based on Kryterion availability.
    • You may cancel or reschedule an exam through your Webassessor portal with no additional fee up to 72 hours prior to your scheduled exam time. 
    • No Shows, Cancellations and Reschedules within 72 hours of your scheduled exam time will incur an additional fee or the forfeiture of your exam fee all together.
    • Test fees, vouchers or coupons used to pay for the exam will not be refunded for sessions canceled without giving proper notice.
    • The exam is currently available in English only.


Certification Exam

Get Certified

How to Take the Exam

  • Gainsight has teamed with Kryterion to provide remote online and in-center testing as available.

Create a Test Center Account

  • Click the "Get Certified" button at the top of this section to be redirected to Webassessor, where you’ll create a secure test-taking account.
  • Click the "Create New Account" link in the upper right corner of the form and follow the instructions.

Need Help, References

If you cancel your registration, please contact training@gainsight.com to update your enrollment

GAINSIGHT CONTENT LICENSE AGREEMENT

This Gainsight Content License Agreement (“Agreement”) is made by and between Gainsight, Inc. a Delaware corporation with its principal place of business at 655 Montgomery Street, San Francisco, California 94111 U.S.A.  (“Gainsight”) and the individual or entity (“Licensee”) accessing or using the Gainsight Content and other content  located on the Gainsight web site, including without limitation at https://education.gainsight.com and https://support.gainsight.com   (“Gainsight Content”). By accessing, using or downloading Gainsight Content, Licensee is agreeing to the terms of this Agreement.

1.              Grant of License.  Gainsight hereby grants to Licensee, a limited, revocable, non-exclusive, non-transferable, royalty-free license to use the Gainsight Content solely for internal purposes in connection with Licensee’s training of its employees on the Gainsight products and services purchased by Licensee from Gainsight (“Gainsight Services”) subject to the terms and conditions in this Agreement (“Purpose”). 

2.              Ownership.

(a)            Licensee expressly acknowledges Gainsight’s sole ownership of the copyright, intellectual property and other rights including derivative rights, in and to the Gainsight Content. Licensee shall not take any action that might impair Gainsight’s rights in the Gainsight Content and shall not make any claim or take any action adverse to Gainsight’s ownership of the Gainsight Content.

(b)            Licensee expressly agrees that Licensee does not now have and shall not acquire any right, title or interest in or to the Gainsight Content, including any enhancements of the Gainsight Content, other than the limited license to use the Gainsight Content for the Purpose in accordance with the terms and conditions of this Agreement.  Licensee acknowledges that all uses of the Gainsight Content inure to the benefit of Gainsight. 

3.              Use of the Gainsight Content.  

(a)           Licensee agrees to use the Gainsight Content only in the form and manner provided by Gainsight and shall make no changes, edits, revisions or other adulterations to the Gainsight Content or proprietary marks therein.  The Gainsight Content may be used solely for the Purpose. 

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(b)            In the event of that the rights granted to Licensee under this Agreement are terminated, Licensee shall have 5 business days after the date of termination, to remove the Gainsight Content from its LMS and any other repositories and return the Gainsight Content to Gainsight.

5.            Feedback.  From time to time, Licensee may provide Gainsight with suggestions, comments, feedback, ideas or know-how, in any form regarding the Gainsight Services or Gainsight Content (“Feedback”).  Licensee hereby grants Gainsight non-exclusive, worldwide, perpetual, irrevocable license, with rights to sublicense, to make, use, modify, distribute and otherwise commercialize the Feedback.

6.            Publicity.  Neither party shall make any press release or other public announcement concerning this Agreement without the prior written approval of the other party.

7.            Governing Law.  This Agreement shall be governed by the laws of the State of California, without reference to conflict of laws provisions.  Jurisdiction for litigation of any dispute, controversy or claim arising out of or in connection with this Agreement shall be in a United States Federal or State Court located in San Francisco, California, and the parties hereby consent to the jurisdiction and venue of such courts.  In any action between the parties to enforce any of the terms of this Agreement, the prevailing party shall be entitled to recover reasonable expenses, including reasonable attorney’s fees. Licensee shall comply with all applicable laws and regulations in performing its obligations under this Agreement.

8.            Limitation of Liability.  IN NO EVENT SHALL GAINSIGHT’S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS OR DAMAGES UNDER THIS AGREEMENT EXCEED $100.00.

9.            Force Majeure.  Neither party shall be liable for any loss or damage resulting from any delay or failure to perform all or any part of its obligations under this Agreement to the extent such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the reasonable control of the responsible party, including without limitation, telecommunications or power outages, strikes, riots, acts of war or terrorism, floods, earthquakes, fires or other acts of nature.

10.         Miscellaneous.    

(a)             No waiver by either party of any default shall be deemed as a waiver of prior or subsequent default of the same or other provisions of this Agreement. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, then the remaining provisions of this Agreement shall nevertheless be given full force and effect and be interpreted as broadly as possible to give full effect to the intentions of the parties in entering into this Agreement. 

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(c)             This Agreement constitutes the entire agreement between the parties with respect to this subject matter and supersedes all previous proposals, writings, arrangements and communications regarding the use by Licensee of the Gainsight Content.  This Agreement may not be modified or amended except in writing signed by the parties. 
 

 

 

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