Gainsight University

Bundle
Bundle: 10 Admin Classes + Admin Certification
Bundle: 10 Admin Classes + Admin Certification

About This Bundle

With this bundle, one user gets access to 10 of our Instructor Led Admin Classes, plus all 3 Levels of Admin Certification. Bundle pricing includes a discount of $620 compared to a la carte pricing.

IMPORTANT: After you complete your purchase, you must register for the Instructor Led Admin Classes here, and select session dates. The Training team will reach out separately with your certifications promo code.

For users new to the Gainsight Admin role, we recommend taking the following 6 core courses and in the sequence below:

Additionally, you can choose from the following optional courses:

  • Scorecards
  • Data Designer
  • Foundations of Report Builder
  • Deep Dive into Reports & Dashboards
  • Adoption Explorer
  • Designing Effective Surveys

Admin Certifications: Levels 1-3 

Gainsight Associate Admin Certificate: Level 1

The Gainsight Associate Admin Certificate is for new Admins who are just starting their Gainsight Administration journey. It's also open to non-customers who are serious about learning Gainsight Administration and are ready to take the first step. The exam is designed to assess whether you have completed the introductory training and understood the basic concepts behind Gainsight CS application functionality.

Candidates should successfully complete the self-paced Gainsight Admin courses for NXT or possess the equivalent experience and knowledge prior to taking the exam. If you fail the exam once, you can sign up for a retake after 24 hours. If you fail on the second attempt, you can sign up for a final retake after one week. We recommend you use this time to review the course content.

Gainsight Certified Administrator: Level 2

Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 1 - 2 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 2 month period.

Gainsight Certified Administrator for NXT: Level 3

Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 4 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 6 month period.

$2,000 Access: Unlimited

1:30 AM - 3:30 AM PST, February 20, 2025 Admin VILT - Data Designer

Online Event

About the Event

This course provides an overview of Data Designer features including an overview, steps to creating a new design, and configuring a universal data space that can be used across Gainsight.  We will work together on hands-on exercises in a NXT Training org environment.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 20, 2025 Admin VILT - Designing Effective Surveys

Online Event

About the Event

This course provides an overview of the Survey features and functionality.  We will utilize these features to design effective surveys and understand the analytics.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 10, 2025 Admin VILT - Understanding Data Management Foundations

Online Event

About the Event

This course provides an overview of the Data Management tools including creating objects, adding fields, creating joins, and loading data.  We will work together on hands-on exercises in a NXT Training org environment.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 10, 2025 Admin VILT - Using the S3 Connector

Online Event

About the Event

In this course we focus on using the S3 Connector to load data to custom objects. We will work together on hands-on exercises in a NXT Training org environment.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 11, 2025 Admin VILT - Rules Engine Foundations

Online Event

About the Event

This course provides an overview of Rules Engine topics focusing on foundational concepts.  We look at the necessary steps to design a rule sourcing from a single data source and look at how to transform that data to take action.  We will be working in a safe NXT training org.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 11, 2025 Admin VILT - Rules Engine Deep Dive

Online Event

About the Event

This course takes a deep dive into sourcing records using multiple datasets, trasformations and formulas.  All while working in a safe NXT training org.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 12, 2025 Admin VILT - Digital Journey Foundations

Online Event

About the Event

This course will provide an introduction to Dynamic Programs. We'll start by setting up Email Templates and then proceed to configure a basic program for sending an NPS survey.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 12, 2025 Admin VILT - Create Dynamic Programs with JO

Online Event

About the Event

Focused solely on the creation of programs, this course will explore more complex functions of Dynamic Journey and how to build a more complex program.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 13, 2025 Admin VILT - Scorecards

Online Event

About the Event

Learn to use Scorecards to monitor and manage health with a model that fully represents the customer’s experience. Create a framework to capture every dimension of customer health, while providing the clarity needed for action from your team.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 13, 2025 Admin VILT - Adoption Explorer

Online Event

About the Event

This course covers all of the features of Adoption Explorer using hands-on exercises in a training org.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 19, 2025 Admin VILT - Foundations of Report Builder

Online Event

About the Event

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 19, 2025 Admin VILT - Deep Dive into Reports and Dashboards

Online Event

About the Event

Instructors

Vivek Gaurav
Bundle
Bundle: 10 Admin Classes + Admin Certification
Bundle: 10 Admin Classes + Admin Certification
$2,000 Access: Unlimited

About This Bundle

With this bundle, one user gets access to 10 of our Instructor Led Admin Classes, plus all 3 Levels of Admin Certification. Bundle pricing includes a discount of $620 compared to a la carte pricing.

IMPORTANT: After you complete your purchase, you must register for the Instructor Led Admin Classes here, and select session dates. The Training team will reach out separately with your certifications promo code.

For users new to the Gainsight Admin role, we recommend taking the following 6 core courses and in the sequence below:

Additionally, you can choose from the following optional courses:

  • Scorecards
  • Data Designer
  • Foundations of Report Builder
  • Deep Dive into Reports & Dashboards
  • Adoption Explorer
  • Designing Effective Surveys

Admin Certifications: Levels 1-3 

Gainsight Associate Admin Certificate: Level 1

The Gainsight Associate Admin Certificate is for new Admins who are just starting their Gainsight Administration journey. It's also open to non-customers who are serious about learning Gainsight Administration and are ready to take the first step. The exam is designed to assess whether you have completed the introductory training and understood the basic concepts behind Gainsight CS application functionality.

Candidates should successfully complete the self-paced Gainsight Admin courses for NXT or possess the equivalent experience and knowledge prior to taking the exam. If you fail the exam once, you can sign up for a retake after 24 hours. If you fail on the second attempt, you can sign up for a final retake after one week. We recommend you use this time to review the course content.

Gainsight Certified Administrator: Level 2

Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 1 - 2 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 2 month period.

Gainsight Certified Administrator for NXT: Level 3

Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 4 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 6 month period.

1:30 AM - 3:30 AM PST, February 20, 2025 Admin VILT - Data Designer

Online Event

About the Event

This course provides an overview of Data Designer features including an overview, steps to creating a new design, and configuring a universal data space that can be used across Gainsight.  We will work together on hands-on exercises in a NXT Training org environment.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 20, 2025 Admin VILT - Designing Effective Surveys

Online Event

About the Event

This course provides an overview of the Survey features and functionality.  We will utilize these features to design effective surveys and understand the analytics.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 10, 2025 Admin VILT - Understanding Data Management Foundations

Online Event

About the Event

This course provides an overview of the Data Management tools including creating objects, adding fields, creating joins, and loading data.  We will work together on hands-on exercises in a NXT Training org environment.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 10, 2025 Admin VILT - Using the S3 Connector

Online Event

About the Event

In this course we focus on using the S3 Connector to load data to custom objects. We will work together on hands-on exercises in a NXT Training org environment.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 11, 2025 Admin VILT - Rules Engine Foundations

Online Event

About the Event

This course provides an overview of Rules Engine topics focusing on foundational concepts.  We look at the necessary steps to design a rule sourcing from a single data source and look at how to transform that data to take action.  We will be working in a safe NXT training org.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 11, 2025 Admin VILT - Rules Engine Deep Dive

Online Event

About the Event

This course takes a deep dive into sourcing records using multiple datasets, trasformations and formulas.  All while working in a safe NXT training org.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 12, 2025 Admin VILT - Digital Journey Foundations

Online Event

About the Event

This course will provide an introduction to Dynamic Programs. We'll start by setting up Email Templates and then proceed to configure a basic program for sending an NPS survey.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 12, 2025 Admin VILT - Create Dynamic Programs with JO

Online Event

About the Event

Focused solely on the creation of programs, this course will explore more complex functions of Dynamic Journey and how to build a more complex program.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 13, 2025 Admin VILT - Scorecards

Online Event

About the Event

Learn to use Scorecards to monitor and manage health with a model that fully represents the customer’s experience. Create a framework to capture every dimension of customer health, while providing the clarity needed for action from your team.

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 13, 2025 Admin VILT - Adoption Explorer

Online Event

About the Event

This course covers all of the features of Adoption Explorer using hands-on exercises in a training org.

Instructors

Vivek Gaurav
1:30 AM - 3:30 AM PST, February 19, 2025 Admin VILT - Foundations of Report Builder

Online Event

About the Event

Instructors

Vivek Gaurav
4:30 AM - 6:30 AM PST, February 19, 2025 Admin VILT - Deep Dive into Reports and Dashboards

Online Event

About the Event

Instructors

Vivek Gaurav