CSMs tackle tons of activities each day, and it’s essential that they stay organized. In this video, you’ll see how a CSM: 

• Uses Gainsight Home to manage work and work towards team goals
• Prioritizes activities by using Cockpit
• Uses Playbooks and Tasks to stay organized and act on customer activities
• Prepares for and participates in customer meetings in the C360
• Tracks customer updates and notes in Timeline
• Maximizes productivity using integrations with Zoom and Gong

During the second lesson, you'll take a deeper dive into a day in the life of a CSM.