This path provides new Gainsight users with a foundational understanding of the platform and its key features, including Home, Cockpit & Playbooks, C360, and Timeline. It also prepares users for the End User Certification. 

Duration: 160 MIN

Gainsight PX is a product experience platform that enables product teams to understand how users use their products, collect feedback, and create in-app engagements like product walkthroughs to drive user onboarding and product adoption. In this learning path, you'll explore how to use the features and benefits of Gainsight PX. These courses will prepare you to take the Gainsight PX Level 1 Certification Exam.

LEVEL 1 PREP - These courses are recommended for New Admins preparing for the Admin Level 1 Certification.

Duration: 3 hours

Focus on understanding customer information management and interaction tracking within Gainsight.

Duration: 60 MIN

Designed for users who are familiar with basic functionalities and are looking to leverage more advanced tools within Gainsight.

This path focuses on analytics, reporting, and the practical application of Gainsight's data analysis tools.

Duration: 42 MIN

Welcome to the "Community Setup and Administration" learning path, where you'll master everything from setting up structures and permissions, managing content, to integrating systems to effectively build and maintain a dynamic online community.

Welcome to the "Community Management and Moderation" learning path, where you will learn how to engage your audience through gamification, create and moderate content effectively, manage email campaigns, and utilize analytics to optimize community interactions.

This learning path guides you through setting up and customizing your educational academy. You'll learn to configure basic settings, customize the website and layout, manage internal roles, and collaborate with Gainsight to optimize your academy’s design. By the end, you’ll be equipped to create an engaging learning environment tailored to your learners' needs.

This path covers user authentication, user group management, the creation of learning paths, learner enrollment in courses, organization of instructor-led events, and engagement strategies through email communications. Participants will learn to create a secure, structured, and interactive learning environment that supports educational goals and enhances learner experiences.

This learning path covers the key skills in managing certifications, analyzing educational engagement, and promoting an academy effectively. Participants will learn to create and manage certificates, handle recertification, analyze course engagement and content performance, and develop marketing strategies to enhance academy visibility and enrollment. This path provides the tools necessary for maintaining high standards of education and increasing learner participation.

This path covers essential techniques for building and designing impactful courses, utilizing media libraries for efficient content management, and crafting both dynamic and static quizzes to enhance learning assessment. Additionally, participants will learn how to create meaningful assignments and integrate interactive tutorials quickly using Iorad. This comprehensive training equips educators to create engaging and educationally robust courses that captivate learners.

Explore how to connect Gainsight CS and Gainsight PX for even more functionality.
Duration: 95 MIN

Configure various Gainsight tools, empowering you to optimize and tailor the platform to meet your specific business needs effectively.
Duration: 160 MIN

This path is recommended for CS Admins just beginning their Gainsight journey. These are the building blocks needed to understand the Gainsight environment.

Duration: 120 MIN

This path is recommended for CS Admins who want to provide user visibility to data through reporting.

Duration: 50 MIN

Learn about Gainsight's Digital Journey feature where you can design automated outreach programs using emails and integrating surveys. Dive deeper into Advanced Programs to build more complex workflows.
Duration: 90 MIN

このコースは、NXTプラットフォームのGainsightエンドユーザー向けのコンテンツに焦点を当てています。NXTはGainsightプラットフォームの進化形であり、すべての新しい実装はNXTプラットフォームで構築されます。

このWebベースのトレーニングコースでは、Gainsightの各領域における管理者の役割と責任について説明します。これらのコースは、インストラクターによるコースの前提条件となります。

These three courses explore the application architecture of Gainsight CS talking a deep dive into the architectural foundations that bolster system performance, infrastructure security, and ensure robust disaster recovery strategies.

Duration: 40 MIN

Earn a skills badge on Identifying Risk and Preventing Churn by completing this comprehensive training program covering anticipating and managing risks, ultimately leading to improved customer retention and success. 

Duration: 135 MIN

After completing introductory elearning(s), relevant instructor-led course(s), and acquiring at least 6 months of hands-on experience with administering Gainsight, we recommend using this prep course to review the key concepts, functionality, and use cases that will be covered on the Gainsight NXT Admin Exam. 

Learners who fully engage with our comprehensive modules are nearly twice as likely to pass the Level 3 exam—with an 89% success rate among complete participants compared to only 55–60% for partial attendees.

It offers a comprehensive review of key concepts, functionality, and use cases across all major areas, ensuring you're well-equipped to tackle the exam.

「コミュニティの管理とモデレーション」学習パスへようこそ。ここでは、ゲーミフィケーションを通じて視聴者を引き付ける方法、コンテンツを効果的に作成およびモデレートする方法、電子メール キャンペーンを管理する方法、および分析を利用してコミュニティの交流を最適化する方法を学びます。

「コミュニティの設定と管理」学習パスへようこそ。ここでは、構造と権限の設定、コンテンツの管理から、動的なオンライン コミュニティを効果的に構築および維持するためのシステムの統合まで、すべてを習得します。

この学習パスでは、教育アカデミーの設定とカスタマイズについて説明します。基本設定の構成、Web サイトとレイアウトのカスタマイズ、内部役割の管理、Gainsight との連携によるアカデミーの設計の最適化について学びます。最終的には、学習者のニーズに合わせた魅力的な学習環境を構築できるようになります。

このパスでは、影響力のあるコースの構築と設計、効率的なコンテンツ管理のためのメディア ライブラリの利用、学習評価を強化するための動的クイズと静的クイズの両方の作成のための重要なテクニックについて説明します。さらに、参加者は、Iorad を使用して有意義な課題を作成し、インタラクティブなチュートリアルを迅速に統合する方法を学びます。この包括的なトレーニングにより、教育者は学習者を魅了する魅力的で教育的に堅牢なコースを作成できるようになります。