Customer Success Managers (CSMs) today need to be more proactive than ever. Health scores, NPS, and product usage data give good insights but often miss subtle human signals about customer sentiment and engagement. Staircase AI by Gainsight changes customer success by helping CSMs catch risks earlier, find expansion chances faster, and build stronger relationships ahead of time. This course explores how to use Staircase AI to help you drive higher retention, increase expansion, and deliver proactive, data-driven customer success.