This course will guide you through the essentials of using Gainsight's AI-powered Copilot, a chat tool with access to customer and Timeline data that you can ask questions of and get help from. You’ll learn how Copilot identifies customer trends, suggests proactive actions, and personalizes communication strategies—all with the goal of enhancing customer engagement and maximizing efficiency. By the end of this course, you'll feel confident using Copilot to make informed, strategic decisions that support your team's objectives and drive customer success.