About the Course
In this course, you'll learn how to configure closed-loop feedback to collect and respond to user sentiment data. Closed-loop feedback enables you to make more informed roadmap decisions by incorporating user sentiment, allowing you to address usability and adoption challenges. This course covers the following topics:
- Types of Feedback
- NPS® Survey Engagements
- Customer Effort Score Survey (CES)
- Customer Satisfaction (CSAT) Survey
- User-generated feedback
- Responding to Feedback
- Analyze NPS® Results
- Analyze CES Results
- Analyze CSAT Results
- Automated Email Response to Survey Results
Course Categories
[PRODUCT] Product Experience
[LANGUAGE] English
[FEATURE] Surveys
Course Progress
Course Outline
-
Course Content
- PX: Running a Closed Loop Feedback Program
- Knowledge Check
About the Course
In this course, you'll learn how to configure closed-loop feedback to collect and respond to user sentiment data. Closed-loop feedback enables you to make more informed roadmap decisions by incorporating user sentiment, allowing you to address usability and adoption challenges. This course covers the following topics:
- Types of Feedback
- NPS® Survey Engagements
- Customer Effort Score Survey (CES)
- Customer Satisfaction (CSAT) Survey
- User-generated feedback
- Responding to Feedback
- Analyze NPS® Results
- Analyze CES Results
- Analyze CSAT Results
- Automated Email Response to Survey Results
Course Outline
-
Course Content
- PX: Running a Closed Loop Feedback Program
- Knowledge Check
Course Categories
[PRODUCT] Product Experience
[LANGUAGE] English
[FEATURE] Surveys