Gainsight University

Bundle
Admin VILT - Scorecards
Admin VILT - Scorecards

About This Bundle

Summary

In this course, learn to create scorecards comprised of individual measures, set either manually or automatically through Rules Engine.  Learn hands-on how to use flexible grading schemes, exceptions, and configure for multiple scorecards all while working in the safety of a training org. This course includes the following topics:
  • Overview Scorecards
  • Detailed Configuration Steps
  • Demonstration of additional features and functionality
  • Review Multiple Scorecard Use Cases
  • Troubleshooting Tips & Tricks

The course includes an exercise workbook, with detailed configuration instructions, and a NXT training org that is designed to work with these exercises.  The training org will remain active for 60 days to allow opportunity for follow-up after course completion.

Duration

2 Hours

General Recommendations

We recommend having a second monitor while attending the session to ensure you're able to follow along while also completing the hands-on exercises yourself.  Additionally, we recommend completing the following self-paced, on-line courses prior to attending the session to get acquainted with foundational elements and navigation.

Cost

The training is priced at $200.00 USD per participant.

Cancellation Policy

Need to cancel? Check our Cancellation Policy.


$200 Access: Unlimited

8:00 AM - 10:00 AM PST, January 14, 2025 Admin VILT - Scorecards

Online Event

About the Event

Learn to use Scorecards to monitor and manage health with a model that fully represents the customer’s experience. Create a framework to capture every dimension of customer health, while providing the clarity needed for action from your team.

Instructors

Training Team
Bundle
Admin VILT - Scorecards
Admin VILT - Scorecards
$200 Access: Unlimited

About This Bundle

Summary

In this course, learn to create scorecards comprised of individual measures, set either manually or automatically through Rules Engine.  Learn hands-on how to use flexible grading schemes, exceptions, and configure for multiple scorecards all while working in the safety of a training org. This course includes the following topics:
  • Overview Scorecards
  • Detailed Configuration Steps
  • Demonstration of additional features and functionality
  • Review Multiple Scorecard Use Cases
  • Troubleshooting Tips & Tricks

The course includes an exercise workbook, with detailed configuration instructions, and a NXT training org that is designed to work with these exercises.  The training org will remain active for 60 days to allow opportunity for follow-up after course completion.

Duration

2 Hours

General Recommendations

We recommend having a second monitor while attending the session to ensure you're able to follow along while also completing the hands-on exercises yourself.  Additionally, we recommend completing the following self-paced, on-line courses prior to attending the session to get acquainted with foundational elements and navigation.

Cost

The training is priced at $200.00 USD per participant.

Cancellation Policy

Need to cancel? Check our Cancellation Policy.


8:00 AM - 10:00 AM PST, January 14, 2025 Admin VILT - Scorecards

Online Event

About the Event

Learn to use Scorecards to monitor and manage health with a model that fully represents the customer’s experience. Create a framework to capture every dimension of customer health, while providing the clarity needed for action from your team.

Instructors

Training Team
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