Gainsight End User Certification
Welcome to the Gainsight End User exam. This exam contains 32 questions and is designed to check for understanding of the core concepts and most common CSM tasks in the Gainsight CS application. You have 45 minutes to complete the exam. ($99 per person) Note: If you need to review any of your answers before submitting, please use the Previous button.
Do you use the Gainsight Customer Success application in your current role? Or, are you hoping to land a CSM role at a company that uses Gainsight software? We want to recognize your Gainsight knowledge and technical skills with a tangible benefit: a Gainsight End User Certificate!
Why Get Certified?
- Demonstrate your familiarity and technical savvy with Gainsight’s best in class Customer Success application
- Increase your professional opportunities with a recognized and respected Gainsight certificate
- Show the world your accomplishment by displaying the Gainsight certificate logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well
Qualifications
The Gainsight End User Certificate is for Customer Success professionals of all experience levels. It's also open to non-customers who are serious about learning the Gainsight CS application and are ready to take the first step. The exam is designed to assess whether you understand the core concepts and can complete the most common CSM tasks in the Gainsight CS application.
Candidates should successfully complete the self-paced Gainsight End User courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. If you fail the exam on your first attempt, we strongly recommend you take the time to review the course content before using your free retakes!
Preparation
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight end user functionality, you may request access to a training environment here.
Core Requirements
- End User Foundations
- Gainsight Home NXT
- Horizon Reports and Dashboards
- Cockpit & Playbooks - NXT
- Scorecards - NXT
- Success Plans - NXT
- 360 - NXT
- Timeline - NXT
- Gainsight Mobile App
- Sally the AI Bot
- Gainsight Assist
Click here for the full list of Gainsight End User courses.
Exam Format
- Content: 32 multiple-choice/multiple-select questions
- Time allotted to complete the exam: 45 minutes
- Prerequisites: Web-based training courses listed above
- Passing score: 80%
- Registration fee: USD $99, plus applicable taxes as required per local law
- Retake fee: Your initial purchase includes 2 free retakes.
- Delivery method:
- Unproctored exam delivered through Gainsight University.
- Advance scheduling is not required; you can take the exam at any time.
- The exam is currently available in English only.
- Certificate Validity Period: this certificate is valid for 2 years.
How to Take the Exam
- Scheduling is not required; you may take the exam at any time after purchasing access.
Retake Policy
- Each exam purchase includes 2 free retakes.
- Total number of attempts allowed: 3
- You can retake the exam when you’re ready. We encourage you to take the time to review the training content before making another attempt.
Need Help?
E-mail: training@gainsight.com
If you cancel your registration, please contact training@gainsight.com to update your enrollment
GAINSIGHT CONTENT LICENSE AGREEMENT
This Gainsight Content License Agreement (“Agreement”) is made by and between Gainsight, Inc. a Delaware corporation with its principal place of business at 655 Montgomery Street, San Francisco, California 94111 U.S.A. (“Gainsight”) and the individual or entity (“Licensee”) accessing or using the Gainsight Content and other content located on the Gainsight web site, including without limitation at https://education.gainsight.com and https://support.gainsight.com (“Gainsight Content”). By accessing, using or downloading Gainsight Content, Licensee is agreeing to the terms of this Agreement.
1. Grant of License. Gainsight hereby grants to Licensee, a limited, revocable, non-exclusive, non-transferable, royalty-free license to use the Gainsight Content solely for internal purposes in connection with Licensee’s training of its employees on the Gainsight products and services purchased by Licensee from Gainsight (“Gainsight Services”) subject to the terms and conditions in this Agreement (“Purpose”).
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10. Miscellaneous.
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