Certification Programs
In today's competitive landscape, continuous learning is critical to move your career forward. Whether you're an experienced Gainsight Admin looking to take your career to the next level, an aspiring Gainsight Admin just getting started in your career, or a Customer Success professional wanting to demonstrate your professional accomplishments to the marketplace, Gainsight has you covered with a variety of credentialing programs.
Administrator Credentials Path
LEVEL 1
Gainsight NXT Associate Admin Certificate
- Exam fee: $70 USD*
- Complete Admin self-paced training on Gainsight University
- Complete a 36 question, multiple choice examination with a passing score of 85%
- On passing the exam, receive an Associate Admin certificate and digital badge you can display on LinkedIn and other social media platforms
LEVEL 2
Topic-Specific Certificates
- Exam fee: $125 USD*
- Complete a practical exam in the Gainsight environment with a passing score of 85%.
- On passing, receive a Gainsight certificate and digital badge you can display on LinkedIn and other social media platforms
Topics
- Reporting & Dashboards (Horizon Analytics)
- Journey Orchestrator & Surveys
LEVEL 3
Gainsight NXT Admin Certificate
- Exam fee: $300 USD*
- Complete the Level 1 and Level 2 Certificates (recommended)
- Complete additional self-paced training
- Complete Admin Hands-on Training courses (recommended)
- Complete 60 question, proctored examination with a passing score of 70%
- On passing, receive a Gainsight Certified Admin certificate and digital badge you can display on LinkedIn and other social media platforms
Certified Gainsight Admin Directory
Other Gainsight Credentials
Gainsight End User Certificate
- Exam fee: $99 USD*
- Complete End User self-paced training on Gainsight University
- Complete a 32 question, multiple choice examination with a passing score of 80%
- On passing the exam, receive a Gainsight End User certificate and digital badge you can display on LinkedIn and other social media platforms
Gainsight PX Level 1 Certificate
- Exam fee: $70 USD
- Complete PX self-paced training on Gainsight University
- Complete a 32 question, multiple choice examination with a passing score of 80%
- On passing the exam, receive a Gainsight PX Level 1 certificate and digital badge you can display on LinkedIn and other social media platforms
Customer Success Professional
Credentials Path
Customer Success Manager Certified Professional
- Complete CSM curriculum on the Pulse+ site
- Complete 35 question examination with a passing score of 70%
- On passing the exam, receive an CSM Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Customer Success Manager Advanced Certified Professional
- Complete CSM curriculum on the Pulse+ site
- Complete 54 question examination with a passing score of 70%
- On passing the exam, receive an CSM Advanced Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Certified Professional CS Leader
- Complete CS Leader curriculum on the Pulse+ site
- Complete 44 question examination with a passing score of 85%
- On passing the exam, receive an CS Leader Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Certified Customer Success Operations Professional
- Complete CS Operations curriculum on Pulse+ site
- Complete a 30 question examination with a passing score of 80%
- On passing the exam, receive a CS Ops Certified Professional certificate and digital badge you can display on LinkedIn and other social media platforms
Gainsight Associate Admin Certificate: Level 1
Are you interested in becoming a Gainsight Admin? We want to recognize your Gainsight training accomplishments with a tangible benefit: a Gainsight Associate Admin Certificate!
Why Get Certified?
- Demonstrate your commitment to the Gainsight Admin learning journey
- Increase your professional opportunities with a recognized and respected Gainsight certificate
- Show the world your accomplishment by displaying the Gainsight certificate logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well
Qualifications
The Gainsight Associate Admin Certificate is for new Admins who are just starting their Gainsight Administration journey. It's also open to non-customers who are serious about learning Gainsight Administration and are ready to take the first step. The exam is designed to assess whether you have completed the introductory training and understood the basic concepts behind Gainsight CS application functionality.
Candidates should successfully complete the self-paced Gainsight Admin courses for NXT or possess the equivalent experience and knowledge prior to taking the exam. If you fail the exam, we recommend you review the course content.
Preparation
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't already have access to a sandbox or production instance of Gainsight, and you're serious about learning Gainsight administration, you may request access to a training environment here.
Core Requirements
- Admin - Foundations of Gainsight
- Admin - Data Management - NXT
- Admin - Rules Engine - NXT
- Admin - User Management - NXT
- Admin Reports and Dashboards (Horizon Analytics)
- Admin - Cockpit & Playbooks - NXT
- Admin - Scorecards - NXT
- Admin - 360 - NXT
- Admin - Timeline - NXT
- Admin - Journey Orchestrator - NXT
Click here for the full list of Gainsight Admin courses.
Exam Format
- Content: 36 multiple-choice/multiple-select questions
- Time allotted to complete the exam: 45 minutes
- Prerequisites: Web-based training courses listed above
- Passing score: 85%
- Registration fee: USD $70, plus applicable taxes as required per local law
- Retake fee: Up to two free retakes are included with your initial purchase. We encourage you to review the course materials before using a second or third attempt.
- Delivery method:
- Unproctored exam delivered in an online environment.
- Advance scheduling is not required; you can take the exam at any time.
- The exam is currently available in English only.
- Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirement. The Study Guide for the continuing education exam is available here.
How to Take the Exam
The Level 1 exam is available to take at your convenience on Gainsight University. Click here to purchase and access the exam.
Retake Policy
- Each exam purchase includes 2 free retakes.
- Total number of attempts allowed: 3
Certificate Renewal
Your original certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirement once a year. Please review the Study Guide to prepare.
Need Help?
- E-mail: training@gainsight.com
Get Certified
Credentials from Credly
After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.
Gainsight Certified Administrator: Level 2
We currently offer level 2 certification for two areas: Horizon Reports & Dashboards, and Journey Orchestrator and Surveys. Both are practical exams that require you to login to a Gainsight instance and complete a variety of configurations. See below for more information about how to prepare for each topic.
General Qualifications
Candidates should successfully complete the Gainsight Administrative courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam. We recommend candidates have a minimum of 1 - 2 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note only one attempt and one retake are allowed per 2 month period.
How to Take the Exam
Gainsight has teamed with Kryterion to provide remote online testing.
- Click the orange "Get Certified" button to be redirected to Webassessor, where you’ll create a secure test-taking account.
- Click the "Create New Account" link in the upper right corner of the form and follow the instructions.
Retake Policy
- Each exam purchase includes 1 free retake.
- Total number of attempts allowed: 2
- 2nd attempt allowed after: 1 month
Reports & Dashboards
Do you support your organization by building and managing Reports & Dashboards in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!
Preparation
- Complete our Admin Reports & Dashboards (Horizon Analytics) Web-Based Training on Gainsight University
- Hands-on practice with report building and dashboard configuration (see exercises here and request a training environment from training@gainsight.com if you don’t have Gainsight access)
- Take our instructor-led training on Reports & Dashboards [announcing new courses for 2024 soon!]
- We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment here.
Exam Format
- Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Reports and Dashboards (Horizon Analytics) functionality. You will be asked to create 6 reports, add them to a dashboard, and configure a variety of options such as global filters, pivot, and drill down views for those reports. You will also be asked to manage the user permissions for a Dashboard.
- Time allotted to complete the exam: 8 hours
- References: documentation and training materials may be utilized
- Passing score: 85%
- Registration fee: USD $125, plus applicable taxes as required per local law
- Retake fee: One (1) free retake
- Delivery options:
- Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.
- The exam is currently available in English only
- Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you can log in into your webassessor account and register here. Please review the Study Guide to prepare.
Journey Orchestrator & Surveys
Do you support your organization by building and managing JO Programs & Surveys in Gainsight NXT? Are you interested in validating your skills as you progress toward the Level 3 certification? Then this certification is for you!
Preparation
- Important Note: All Admin certification levels and exams are being updated to reflect the new Dynamic Programs functionality by March 1, 2024.
- Complete our Admin - Journey Orchestrator, Advanced Programs & Admin - Surveys Web-Based Training on Gainsight University
- Hands-on practice with program and survey configuration and email template set up. (see exercises in courses above and request a training environment from training@gainsight.com if you don’t have Gainsight access)
- Take our instructor-led hands-on Admin training on Journey Orchestrator (strongly recommended)
- Take our instructor-led training on Surveys [announcing new courses for 2024 soon!]
- We recommend at least 1 - 2 months of Gainsight experience prior to taking the exam.
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight Certified Administration, you may request access to a training environment here.
Exam Format
- Content: Practical exam tests your knowledge and familiarity with Gainsight NXT Journey Orchestrator & Surveys functionality. You will be asked to create a Program, Survey, and Email Templates, and configure a variety of options such as tokenized fields, translation options, wait timers, display logic, etc.
- Time allotted to complete the exam: 8 hours
- References: documentation and training materials may be utilized
- Passing score: 85%
- Registration fee: USD $125, plus applicable taxes as required per local law
- Retake fee: One (1) free retake
- Delivery options:
- Online only and must be scheduled with assistance from the Gainsight Education team. Test is not proctored.
- The exam is currently available in English only
- Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you can log in into your Webassessor account. Please review the Study Guide to prepare.
Need Help?
- E-mail: training@gainsight.com
Get Certified
Credentials from Credly
After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.
Gainsight Certified Administrator for NXT: Level 3
Are you managing your Gainsight NXT instance, creating rules, automating functionality, building reports and responsible for the overall maintenance of your Gainsight implementation? It’s time to validate your skill set by becoming a Certified Gainsight Administrator!
Why Get Certified?
- Join an elite Gainsight professional network and engage with the largest, most innovative customer success community in the world
- Demonstrate your skills are up to date with innovations across the Gainsight platform
- Achieve greater ROI from your Gainsight investment by maximizing use of key features & driving better outcomes
- Increase your professional opportunities with a recognized and respected certification
- Display the Gainsight certification logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well
Qualifications
Candidates are encouraged to complete all of the Gainsight Administrator courses for NXT, and have a minimum of 6 months of hands-on experience as a Gainsight Administrator prior to attempting the exam. Please note, only one attempt and one retake are allowed per 6 month period.
Preparation
- Complete all NXT Admin Web-Based Trainings on Gainsight University
- Complete all Gainsight Admin Instructor-Led Courses (strongly recommended)
- Review the topics and documentation in our Study Guide
- We recommend at least 6 months of hands-on Gainsight administration experience prior to taking the exam
- (Optional) take the free unproctored Level 3 PRACTICE exam to familiarize yourself with the item format and the level of difficulty
- (Optional) Consider earning the Level 1 and Level 2 Admin certifications as part of your preparation
- (Optional) attend the Gainsight Admin Certification Office Hours to hear more about what to expect and how to prepare.
- If you're an Administrator for Gainsight Salesforce Edition, listen to this 30-minute recording of what's different between Salesforce Edition and NXT.
If you have additional questions, please feel free to check out our FAQs.
Exam Format
- Content: 60 multiple-choice/multiple-select questions
- Time allotted to complete the exam: 120 minutes
- References: No hard-copy or online materials may be referenced during the exam
- Passing score: 70%
- Registration fee: USD $300, plus applicable taxes as required per local law
- Retake fee: One (1) free retake
- Delivery options:
- Proctored exam delivered in an online proctored environment.
- Onsite at a testing center based on Kryterion availability. (Testing appointments are generally available every day except for major holidays, and depending on proctor availability.)
- You may cancel or reschedule an exam through our Webassessor portal with no additional fee, up to 72 hours prior to your scheduled exam time.
- No Shows, Cancellations and Reschedules within 72 hours of your scheduled exam time will incur an additional fee or the forfeiture of your exam fee all together.
- Test fees, vouchers or coupons used to pay for the exam will not be refunded for sessions canceled without giving proper notice.
- The exam is currently available in English only.
- Certificate Validity Period: this certificate is valid for 2 years. To renew your certificate, you must meet our continuing education requirements described here.
How to Take the Exam
Gainsight has teamed with Kryterion to provide remote online testing.
- Click the orange "Get Certified" button to be redirected to Webassessor, where you’ll create a secure test-taking account.
- Click the "Create New Account" link in the upper right corner of the form and follow the instructions.
Retake Policy
- Each exam purchase includes 1 free retake.
- Total number of attempts allowed: 4
- 2nd attempt allowed after: 2 days
- 3rd attempt allowed: 3 months after 2nd attempt
- 4th attempt allowed: 6 months after 3rd attempt
Need Help?
- E-mail: training@gainsight.com
Get Certified
Credentials from Credly
After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.
Gainsight End User Certificate
Do you use the Gainsight Customer Success application in your current role? Or, are you hoping to land a CSM role at a company that uses Gainsight software? We want to recognize your Gainsight knowledge and technical skills with a tangible benefit: a Gainsight End User Certificate!
Why Get Certified?
- Demonstrate your familiarity and technical savvy with Gainsight's best in class Customer Success application
- Increase your professional opportunities with a recognized and respected Gainsight certificate
- Show the world your accomplishment by displaying the Gainsight certificate logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well
Qualifications
The Gainsight End User Certificate is for Customer Success professionals of all experience levels. It's also open to non-customers who are serious about learning the Gainsight CS application and are ready to take the first step. The exam is designed to assess whether you understand the core concepts and can complete the most common CSM tasks in the Gainsight CS application.
Candidates should successfully complete the self-paced Gainsight End User courses for NXT, or possess the equivalent experience and knowledge prior to taking the exam.
Preparation
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight. If you don't have access to an instance of Gainsight, and you're serious about learning Gainsight end user functionality, you may request access to a training environment here.
Core Requirements
- End User Foundations
- Gainsight Home NXT
- Horizon Reports and Dashboards
- Cockpit & Playbooks - NXT
- Scorecards - NXT
- Success Plans - NXT
- 360 - NXT
- Timeline - NXT
- Gainsight Mobile App
- Sally the AI Bot
- Gainsight Assist
Click here for the full list of Gainsight End User courses.
Exam Format
- Content: 32 multiple-choice/multiple-select questions
- Time allotted to complete the exam: 45 minutes
- Prerequisites: Web-based training courses listed above
- Passing score: 80%
- Registration fee: USD $99, plus applicable taxes as required per local law
- Retake fee: Your initial purchase includes 2 free retakes. We encourage you to review the course materials between exam attempts.
- Delivery method:
- Unproctored exam delivered through Gainsight University.
- Advance scheduling is not required; you can take the exam at any time.
- The exam is currently available in English only.
- Certificate Validity Period: this certificate is valid for 2 years.
How to Take the Exam
- Register for the Gainsight End User Certification course here.
- Scheduling is not required; you may take the exam at any time after purchasing access.
Retake Policy
- Each exam purchase includes 2 free retakes.
- Total number of attempts allowed: 3
Need Help?
- E-mail: training@gainsight.com
Get Certified
Credentials from Credly
After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.
Gainsight PX Level 1 Certificate
Do you use the Gainsight PX application in your current role? Or, are you hoping to land a product management role at a company that uses Gainsight PX software? We want to recognize your Gainsight PX knowledge and technical skills with a tangible benefit: a Gainsight PX Certificate!
Why Get Certified?
- Demonstrate your familiarity and technical savvy with Gainsight's best in class Product Experience (PX) application
- Increase your professional opportunities with a recognized and respected Gainsight certificate
- Show the world your accomplishment by displaying the Gainsight certificate logo on your LinkedIn profile; we'll post it on your Gainsight Community profile as well
Qualifications
The Gainsight PX Level 1 Certificate is for professionals of all experience levels. It's also open to non-customers who are serious about learning the Gainsight PX application and are ready to take the first step. The exam is designed to assess whether you understand the core concepts and can complete the most common tasks in the Gainsight PX application.
Candidates should successfully complete the self-paced Gainsight PX courses, or possess the equivalent experience and knowledge prior to taking the exam. If you fail the exam, you have two free retakes. We strongly recommend you review the course content before making another attempt at the exam.
Preparation
We strongly recommend completing the following courses before taking the exam. We also recommend hands-on practice with Gainsight PX. If you don't have access to an instance of Gainsight PX, you may access a free PX trial here.
Core Requirements
- Getting Started with Gainsight PX
- PX Setup & Installation
- Using Product Mapper to Instrument Your Product
- PX Analytics
- PX Engagements
- Knowledge Center Bot Configuration
- Gainsight PX Practice Exercises
Click here for the full list of Gainsight PX courses.
Exam Format
- Content: 32 multiple-choice/multiple-select questions
- Time allotted to complete the exam: 45 minutes
- Prerequisites: Web-based training courses listed above
- If you need to review any of your answers before submitting, please use the Previous button.
- Passing score: 80%
- Registration fee: USD $70, plus applicable taxes as required per local law
- Retake fee: Your initial purchase includes 2 free retakes.
- Delivery method:
- Unproctored exam delivered through Gainsight University.
- Advance scheduling is not required; you can take the exam at any time.
- The exam is currently available in English only.
- Certificate Validity Period: this certificate is valid for 2 years.
How to Take the Exam
Scheduling is not required; you may take the exam at any time after purchasing access.
Retake Policy
- Each exam purchase includes 2 free retakes.
- Total number of attempts allowed: 3
- You can retake the exam when you're ready. We strongly encourage you to take the time to review the training content before making another attempt.
Need Help?
- E-mail: training@gainsight.com
Get Certified
Credentials from Credly
After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential.
Digital Credentials from Credly
In May 2021, Gainsight launched digital credentials (aka, badges) with Credly. Digital credentials are a verified credential and graphic representation of the knowledge and skills you’ve obtained and confirmed through our assessment(s). After you complete one of our certificates, you will receive an email from Credly with an offer to accept your digital credential. Your digital credential is portable and includes the details of your accomplishment. When you choose to make it visible to others, they can read about what it took for you to earn your certificate. You can easily share your badge on social and professional media with one click. You can also send a link to it by email, add it in an email signature, blog or website. Check out this Credly FAQ for more information. If you have earned a certificate with Gainsight, but you haven’t received your Credly badge offer, please email training@gainsight.com for assistance.
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If you cancel your registration, please contact training@gainsight.com to update your enrollment
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