This course is no longer valid. The content has been replaced with newer application-based courses so you can quickly and easily learn the topics that are most important to you. If you're new to Gainsight, we recommend starting with (1) 360 & Timeline, (2) Reports & Dashboards, and (3) Cockpit & Playbooks. Also, be sure to register based on your Gainsight Edition - Salesforce or NXT. Unsure of your edition? Please contact your Gainsight representative.
This is the first part in a three part series. The Gainsight 100 series takes you through the journey of using Gainsight from a CSM's perspective. This first course will cover the following:
* Gainsight 101-1 explains key terms and concepts you will need to know as you go through Gainsight 100. It also provides an overview of the five pillars of Customer Success.
* Gainsight 101-2 provides an overview of Gainsight and what you can do with it. It also explains how Gainsight has optimized business processes.
* Gainsight 101-3 provides a sneak peek into a Day in the life of a CSM and provides tips and tricks to working with Gainsight.