Gainsight 101 - Archived Content

Gainsight 101 - Archived Content

Gainsight 101 provides an overview of Gainsight from an End User or a CSM's perspective.

About this course

This course is no longer valid.  The content has been replaced with newer application-based courses so you can quickly and easily learn the topics that are most important to you.  If you're new to Gainsight, we recommend starting with (1) 360 & Timeline, (2) Reports & Dashboards, and (3) Cockpit & Playbooks.   Also, be sure to register based on your Gainsight Edition - Salesforce or NXT.  Unsure of your edition? Please contact your Gainsight representative. 

This is the first part in a three part series. The Gainsight 100 series takes you through the journey of using Gainsight from a CSM's perspective. This first course will cover the following: * Gainsight 101-1 explains key terms and concepts you will need to know as you go through Gainsight 100. It also provides an overview of the five pillars of Customer Success. * Gainsight 101-2 provides an overview of Gainsight and what you can do with it. It also explains how Gainsight has optimized business processes. * Gainsight 101-3 provides a sneak peek into a Day in the life of a CSM and provides tips and tricks to working with Gainsight.

Curriculum

  • Gainsight 101 - Part 1
  • Gainsight 101 - Part 2
  • Gainsight 101 - Part 3

About this course

This course is no longer valid.  The content has been replaced with newer application-based courses so you can quickly and easily learn the topics that are most important to you.  If you're new to Gainsight, we recommend starting with (1) 360 & Timeline, (2) Reports & Dashboards, and (3) Cockpit & Playbooks.   Also, be sure to register based on your Gainsight Edition - Salesforce or NXT.  Unsure of your edition? Please contact your Gainsight representative. 

This is the first part in a three part series. The Gainsight 100 series takes you through the journey of using Gainsight from a CSM's perspective. This first course will cover the following: * Gainsight 101-1 explains key terms and concepts you will need to know as you go through Gainsight 100. It also provides an overview of the five pillars of Customer Success. * Gainsight 101-2 provides an overview of Gainsight and what you can do with it. It also explains how Gainsight has optimized business processes. * Gainsight 101-3 provides a sneak peek into a Day in the life of a CSM and provides tips and tricks to working with Gainsight.

Curriculum

  • Gainsight 101 - Part 1
  • Gainsight 101 - Part 2
  • Gainsight 101 - Part 3